A provider response is not permission to dig. CrewTix811 holds every locate ticket in one queue until provider responses, field verification and an authorized supervisor release are all on record.
[Job site address]
Four stages, in order, with no shortcuts
Each stage stays locked until the one before it is done, so a ticket can't reach the field early.
- Stage 1
Ticket
The ticket is filed and active, with its crew and dig-by date in the queue.
Opens the wait for responses - Stage 2
Provider responses
Every provider's answer is tracked by facility until none are pending.
Locks field verification until all are in - Stage 3
Field verification
A crew lead confirms the marks on site and records it on the ticket.
Locks release until it's recorded - Stage 4
Supervisor release
An authorized supervisor releases the ticket. Only then does it read Released to dig.
The only path to Released to dig
What each response actually tells you
Provider status is one input to the decision. CrewTix811 never treats it as the decision.
| Response | What it means | What happens next |
|---|---|---|
| Pending | The provider hasn't answered yet. | The ticket waits. Field verification stays locked. |
| Marked | The provider reports it has marked its facilities. | A crew lead still confirms the marks on site. |
| Clear | The provider reports no conflict with its facilities. | Still not a release. Field verification is required. |
Everyone sees the same ticket
Each role owns one step, and nobody can skip ahead.
Office
Search by ticket number or address, and see what's waiting at each stage before a dig-by date arrives.
Crew lead
Open the ticket, check the marks on site and record the field verification.
Supervisor
Review a ticket with every earlier step complete, then release it for excavation.